Welcome reader, to our new post on Customer Service Presentation. This post contains an introduction to customer service, customer service basics, and the importance of customer service.
At the end of this article, you can download the customer service ppt for free.
In every business, you only have one chance to make a first impression, and customers are the king. So, customer service became important in every business and they must focus on it.
This ppt gives a brief introduction to customer service, factors affecting good customer service, and the need for effective communication skills for customer service.
Customer Service Presentation
Customer Service, Call Center, and BPO, three of these words are interchangeably used, but they have different meanings. BPO stands for Business Process Outsourcing which may involve outsourcing task like customer support and accounting functions.
Whereas Call Center is a unit to accomplish Customer Service.
Customer service means providing support to customers through information, and assistance and creating a comfortable environment for the customer. Good customer service helps in creating loyal customer which remain with the company for a longer period.
Customer service is not just about providing information and easy availability to customers, but it includes how you connect and communicate with customers, and after-sales services also.
Effective Customer Service demands lots of skills such as interpersonal, understanding and dynamic thinking. While Customer Care speakers should be fluent and clear with the language they use.
Download Customer Service PPT
Customer service PPT is used by many trainers and professionals to make understand their subordinates about effective communication and customer service.
To download PPT on Customer Service, please click on the link given below.
You can use this PPT to understand the importance of customer service, planning for customer service and types of it.